Shipping policy

Shipping Policy
Last Updated: 24-3-2025

Thank you for visiting and shopping at Sjarel Handmade Jewellery. We are committed to providing you with high-quality handmade wooden jewelry and a seamless shopping experience. Below is our shipping policy, including processing times, shipping rates, and delivery details.

Processing & Handling Time

  • All orders are processed within 1-3 business days.

  • Orders are not processed or shipped on weekends or public holidays.

  • If we experience a high volume of orders, processing times may be slightly extended. We will notify you in case of any significant delays.

Shipping Rates & Delivery Estimates

We ship all orders via Australia Post. Shipping rates are calculated at checkout based on your location and selected shipping method.

Domestic (Australia):

  • Standard Shipping (Tracked) – Estimated 3-7 business days

  • Express Shipping (Tracked) – Estimated 1-3 business days

International Shipping:

  • Standard International Shipping (Tracked) – Estimated 7-21 business days (depending on the destination)

  • Express International Shipping (Tracked) – Estimated 5-10 business days

  • Buyers are responsible for any customs, duties, or taxes imposed by their country.

Delivery times are estimated and may vary due to factors beyond our control, such as postal delays or customs processing.

Order Tracking

  • Once your order has been shipped, you will receive a confirmation email with a tracking number.

  • You can track your order on the Australia Post website: https://auspost.com.au/mypost/track/

Shipping Restrictions

  • We currently ship to most countries worldwide. If your country is not available at checkout, please contact us.

  • We do not ship to P.O. Boxes for international orders.

  • Due to international shipping regulations, some items may not be eligible for delivery to certain countries.

Lost or Delayed Shipments

  • If your order is delayed beyond the estimated delivery timeframe, please contact Australia Post first to check the status.

  • If your package is lost in transit, please contact us at www.madebyrock@hotmail.com, and we will assist you in filing a claim with Australia Post.

  • We are not responsible for delays caused by customs or postal service disruptions.

Returns Due to Incorrect Address

  • Please ensure your shipping details are correct at checkout. If an order is returned due to an incorrect address, additional shipping charges may apply to resend the package.

For any further questions regarding shipping, feel free to contact us at www.madebyrock@hotmail.com.

Thank you for supporting Sjarel Handmade Jewellery!